General Terms and Conditions
These Terms and Conditions set out the rules that govern your use of Rabbit Win’s online casino and sportsbook services. They explain the relationship between us and our users, how accounts should be managed, and the main operational rules for promotions, payments and disputes. By using our site you agree to comply with these terms and any additional rules published in the cashier or promotions area.
Account responsibilities
You are responsible for keeping your account details accurate and up to date. Only one account is permitted per person, household or payment method. Keep your password and login details confidential and notify us immediately if you suspect unauthorised access. We may require identity verification documents at any time to comply with our security checks and anti-money-laundering procedures; until verification is complete certain features - including withdrawals - may be restricted.
Eligibility requirements
Only persons legally permitted to gamble in their country of residence and who are at least 18 years old may register. We reserve the right to refuse registration or close accounts where local law prohibits play or where a customer fails identity verification. Using VPNs or other means to bypass geographic restrictions is not permitted and may lead to account suspension and forfeiture of funds.
Acceptable platform use
Our services are for lawful, personal use only. Fraudulent activity, collusion, exploiting software errors, use of bots or automated play, chargebacks and attempts to manipulate promotions are prohibited. We monitor play patterns and may limit, suspend or close accounts where suspicious or abusive behaviour is detected. Any funds associated with prohibited activity may be withheld pending investigation.
General bonus and promotion rules
Promotional offers are optional and must be accepted before play with bonus funds. Each promotion carries its own requirements; free-spin winnings and bonus balances are subject to wagering conditions and game restrictions as stated in the offer details. Typical conditions include wagering requirements, a maximum bet while a bonus is active and time limits to use or clear a bonus. We may cancel or amend offers at our discretion and reserves the right to withhold bonus funds where terms are breached.
Deposits and withdrawals
We accept a range of payment methods suitable for UK players. Minimum deposit amounts may apply and are shown in the cashier; certain offers require a minimum qualifying deposit. Deposits are usually credited instantly. Withdrawal requests are subject to verification checks and may be processed after review; timing depends on the chosen method. Minimum and maximum withdrawal limits, and any processing times or provider fees, are detailed in the cashier.
Dispute resolution
If you have a complaint please contact our support team via live chat or [email protected]. We will investigate and aim to resolve matters promptly and fairly. If you remain dissatisfied after our internal process, you may seek independent advice from consumer or legal advisers in your jurisdiction.
Updates to terms and conditions
We may update these terms from time to time. Material changes will be notified on the site or by email where possible. Continued use of our services after publication of revised terms constitutes acceptance of those changes. If you do not agree with updated terms you should stop using the service and close your account.