Privacy & Data Protection
This Privacy Policy explains how Rabbit Win collects, uses and protects personal information when you register, play or otherwise interact with our online casino and sportsbook services. We respect your privacy and set out below the types of data we gather, how we use it, who we may share it with and the rights you have over your information.
Types of data we collect
We collect information that is necessary to operate your account and deliver our services. This includes personal data you provide directly and technical and transactional data produced as you use the site.
Personal data
Personal data includes name, date of birth, contact details (email and phone), postal address, identity documents provided for verification, and payment details required to process deposits and withdrawals. We also keep records of communications you send to our support team.
Technical data
Technical data covers information automatically collected from your device and browser - IP address, device identifiers, browser type and version, operating system, and usage data such as pages visited, game activity and session timestamps. We use this data to maintain and secure the service and to improve performance on mobile and desktop.
Transactional data
Transactional data relates to your account activity - deposits, withdrawals, wagers, wins and losses, bonuses claimed, and any disputes or chargebacks. This information is required for payment processing, fraud prevention and regulatory compliance.
How we use your information
We use personal and technical data to create and administer your account, process payments, verify identity, prevent fraud and money laundering, provide customer support, and communicate important account notices. Transactional data is used for reconciliation, reporting and to help resolve disputes. We may also analyse aggregated, anonymised data to improve site features and game selection.
Data protection practices
We protect your information using appropriate security measures such as encryption for data in transit, access controls and regular security reviews. Access to personal data is restricted to authorised staff and service providers with a need to perform their duties. While we strive to protect data, no system is completely secure and we recommend you keep your account credentials confidential.
Cookies and tracking technologies
We use cookies and similar technologies to provide essential site functions, remember preferences, and deliver analytics and marketing information. You can manage cookie settings in your browser or through our cookie banner where available. Blocking certain cookies may affect site functionality, including the ability to play games or place bets.
User rights
You have the right to request access to the personal data we hold about you, request correction of inaccurate information, and request deletion where we are not required to retain records for legal or regulatory reasons. You may also object to certain processing activities and ask for restrictions on processing in specific circumstances.
Access, correction and deletion
To exercise your rights or update your details, contact our data team at [email protected]. We will respond to legitimate requests in line with applicable data protection principles and may require proof of identity before making changes.
Information sharing and third parties
We may share data with payment processors, identity verification providers, fraud prevention services and other partners who perform services on our behalf. We also disclose information when required by law or to protect our rights. All third parties are selected carefully and are contractually obliged to protect your data.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. Any material changes will be posted on the site and, where appropriate, notified to registered users. Please check this page periodically for updates.